Shopping

What Are Your Shipping Rates?

We have a fixed shipping rate of $4.95 USD to all destinations worldwide.

Do You Ship Internationally?

Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order.

How Long Will It Take To Get My Package?

All orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive in between 10-20 business days after the shipment date, depending on the availability of the carrier provider and location.  We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

Payment

What Payment Methods Are Accepted?

We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.

Is Buying On-Line Safe?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

Orders & Returns

How do I place an Order?

To place an order:

  1. Finish adding items to your shopping cart
  2. You may choose to process through our website checkout or through PayPal.
  • If you wish to continue through our website checkout, please click on the “Checkout” green button located on the right side of the screen.
  • If you wish to continue through PayPal, please click on the PayPal button
  1. You will be transferred to our Customer Information page. You will be prompted to enter:
  • Email address
  • Name
  • Address
  1. If you have a valid discount code, you may enter it in the ” Discount” field located on the right said of the screen. Be sure to click on the “Apply” button in order to have your discount calculated and applied to your order.
  1. Continue by clicking “Continue to Shipping Method” button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click on “Continue on to Payment Method”
  2. You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
  1. Once you have completed the form, click on the “Complete Order” button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.
How Can I Cancel Or Change My Order?

Cancellation of order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day. After that time, cancellation will no longer be entertained.

Amending your order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day from the order being placed.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven’t received credit for your return yet, please contact the bank/credit card company. It may take some time before the refund is posted to your account.

How Do I Track My Order?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at https://nexttechcool.com/order-tracking/

How Can I Return a Product?

If you are not happy with your purchase and want to return a product, thank you to contact us within 14 days of receiving your order. Thank you for giving us the order number and the reasons for the return of the product.

Then you simply send your order instead of shipping in China. You will find below the return address:SFC China Fulfillment Center, Floor 3, Building 3, Instrument World Industrial Park, NO 306 Guiyue Road , Guanlan Town, Longhua District, Shenzhen City, Guangdong Provience. Note that all returns must be in their original condition and packaging intact.

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